Archive for the ‘best practices’ Category

Dividing up Complex IT Systems into Manageable Chunks Monday, November 8th, 2010

According to one expert, 50 percent of IT projects exceeding $2 million are destined to fail. And the potential for failure goes up to 100 percent as the project size gets much larger. On the other hand, projects of $750,000 or less have good chances of succeeding.

What this view leads to is the conclusion that complex projects are better divided up into smaller chunks. That concept was what Henry Ford applied in his assembly line. He broke up a complex production process into a series of smaller processes.

Office processes also got chunked into word processing, database management, reporting, etc with the arrival of computers.

Chunking is thus not a new concept. What is perhaps new is the suggestion that software packages should not come in the form of a complex offering. Instead, complex software should be divided up into manageable chunks using such approaches as Service Oriented Architecture (SOA) where smaller software modules render specific services which together deliver the desired result.

The question is whether such a design is always possible. Earlier efforts in this direction, such as the CORBA (Component Object Request Broker Architecture), had not exactly succeeded. Read the views of one author at ZDNet Blog.

How exactly should Companies go about Using Cloud Computing? Sunday, October 10th, 2010

Cloud computing is the current hot topic in information technology. In essence it involves doing much of the computing work on the Internet “cloud” rather than locally. This can have a significant cost impact as organizations can reduce their spends on:

* Hardware such as servers and application software
* Upgrading from older versions of software to latest versions
* The time involved in planning, implementing and testing additions to the IT functionality
* Training and retraining staff involved in maintaining the hardware and software with each major change

Under full-fledged cloud computing, the vendor will provide the servers, software and storage while users will need only work at their local “terminals” entering data and doing other work. All software will be upgraded to latest versions by the vendor. Users pay only for what they use.

In actual practice, such complete shift of computing to the cloud is rare. Also, most companies and other users are already using cloud computing to some extent without even being aware of it.

In this fluid situation, few users have a clear idea of how to tap the full potential of the cloud computing development. While the term “cloud” computing might give way to another newly coined word in due time, the underlying technology and practices will be in use for a long time.

The Cloud Computing Fundamentals Report discusses all the issues involved such as its impact on business, selecting the particular model of cloud that meets your needs best and best practices for deployment and management.

Government Website Excellence Example: Rhode Island Government Site Saturday, September 25th, 2010

RI.gov, Rhode Island’s official website, has won top awards in two national competitions. It has been ranked among the top ten in Center for Digital Government’s annual Best of Web (BOW) competition for the fourth year. It has also received the Outstanding Achievement in Web site development and design from the Interactive Media Awards(TM) for its professional website design.

The BOW award recognizes innovative Government Web portals. Sites are judged for their efficiency, economy and functionality for citizen access. A look at the RI website can show clearly what these attributes mean.

The IMA award is based on design, usability, innovation and compliance with standards. Very few entries in the competition could meet the high standards of judgment applied. Again, the RI website shows how excellent design and usability can help the intended user, the citizen interested in getting a fishing license or knowing about his or her tax refund status, for example.

The RI website is developed and maintained by Rhode Island Interactive, a wholly owned subsidiary of the eGovernment firm NIC. By making the services available online, the Web initiative saves paper and contributes to the green cause, to which the government is committed seriously.

See the news release at BusinessWire.

ITIL for Information Technology Service Management Sunday, September 5th, 2010

Technology changes fast in the field of IT and the requirements to be met by the IT function are extremely varied under the huge range of environments where it is used. In such a situation, familiarity with the constantly changing best practices is the best guarantee for successful use of IT.

Information Technology Infrastructure Library (ITIL) is an approach to the identification, planning, delivery and support of IT services to businesses. Over the 20 years it has been in existence, it has become the most widely adopted framework for IT Service Management (ITSM) in the world.

ITIL was born in UK as a government initiative aimed at providing some consistency in the processes for technology delivery and support in a distributed computing environment. The distributed environment led to inconsistent practices that can not only affect the efficiency of the basic business services but also the predictability of the service levels, a serious problem in governance.

A business service can be defined as providing some value to a customer. The service delivery can benefit by carefully analyzing things like:

* Who is the customer?
* What specific services are needed to meet the customer’s needs?
* What technology resources are available to provide these services?
* How can the service delivery be designed in a cost-effective manner in the light of available technology?
* …

Read fuller details about the ITIL initiative, which is in its third version now, by downloading the ITIL Basics book.